Methods Artificial Intelligence Can Boost Customer Support
What was the last time that customer service representatives were called and asked for assistance?
It's happened to us all at one time or another. Have you ever thought of having been there? Imagine yourself having the same questions 100 times every day by 100 different customers. Even more frustrating, you're not knowing the answer to any of those questions. Customer support teams have to deal with this problem every day.
What can brands do to provide excellent customer service in a market in which customer loyalty is declining? Artificial Intelligence is the answer. Let's have a take a look at the ways AI can enhance the customer experience.
Chatbot-based Customer Service
Today, customer service representatives have to deal with a large number of calls from customers on a day-to-day basis. They are also faced with the issue of reducing average time to resolve each customer. You must implement IT service desk for your business.
Chatbots have an important role in tackling each of these issues. Not only can chatbots provide rapid responses with lightning-fast response times in real-time, but they can also reduce the burden on human agents by resolving many questions from customers with the greatest accuracy and human-like behavior.
Optimization of resources and reduction in costs
According to IBM companies around the globe shell out more than $1.3 trillion for 265 billion customer service calls each year. Chatbots are a great way to reduce costs for customer service by speeding response times, freeing up agents for more challenging work, as well as answering as high as 80% of the routine questions.
Call computerization is a great example. It blends machine learning with advanced speech recognition technology to enhance traditional voice response systems while delivering 60 to 80% cost reduction in comparison to human-powered call centers that outsource calls.
Support is available throughout the year All hours of the day, all night
Customers demand service that is specific to their requirements. Brands need to be accessible and accommodating to customers at all times during the entire year. It's possible thanks to automated customer support. This allows companies to offer 24/7 customer support and address issues immediately. At Aisera.com, we offer you best machine learning help desk.
This means customers can have their queries answered anytime of the day, without waiting for long time to receive an answer. This can not only boost customer satisfaction and offer outstanding customer service, but it will improve brand image and boost customers to stay loyal.
Enhanced human interactions with customers
Artificial intelligence has the potential to play a significant role in enhancing human interactions with customers. One of the main methods AI can enhance customer service are through AI-augmented messaging and AI email tagging. AI-augmented messaging enables customer service representatives to respond to a large portion of customer questions with the help of chatbot assistants.
AI tagging of emails allows humans to save time, as AI-powered programs identify and tag emails, after which they direct them to the correct office. This can help staff members in service to reduce time and concentrate on more complicated tasks that cannot be accomplished without human assistance.
Personalized user experiences
Research shows that 71% of customers would like the ability to address customer service problems by themselves. AI will help customers find the correct information quicker. Artificial Intelligence helps analyze customers' data and other key indicators, and suggest services or products to customers based on their browsing/buying preferences.
AI can analyze huge databases, drawing data like the weather or place of residence, and suggests relevant content to the customers. By creating personas for customers which are based on specific patterns of purchase and gain a deeper understanding of every customer.
Data collection
AI improves data collection and connects it into a single customer view based on customers behaviors. AI relied on the existing customer information, which was initially manually fed. AI-powered systems of the future are better at asking customers for data without any human intervention.
They are able to easily identify behavioral patterns and instantly respond to the needs and sentiments of customers. They are quick to respond and be aware of when to request more details. After gathering the required data, the AI systems are able to analyze the data and then take additional actions to guide the buyers through their buying journey.
Predictive insights
It is crucial for companies to create experiences that will become an integral part of their customers' lives. Predictive personalization lets customers feel that each and each product, service or brand is specifically tailored to their needs. Companies that incorporate AI into their systems improve customer relations by providing pertinent information to customers.
This has led to increased transparency and improved communication. AI with predictive insight makes it much easier for them to scan previous inventory and products to find the appropriate items. If AI is infused with emotions this will make the customer interactions and experience easier and streamlined across all channels.
